Frequently Asked Questions

 

What is your policy on exchanges and returns?

Here’s the quick version: Unopened spirits may be returned for a full refund. Defective wines, spirits, and sakés may be exchanged for items of equal or greater value.

This is all subject to restrictions, of course: You can read our full policy here.

 

Is there a restocking fee for returned items?

No. When you return an item for a refund, you’ll get back the full amount you paid originally (minus any shipping costs).

 

I’m worried my bottles will break during shipment. Is there an insurance fee for shipped bottles?

For 1% of your order value, you will be covered for loss or breakage. If your bottle arrives broken, or never arrives at all, let us know and we will make arrangements to replace it, free of charge.

By refusing insurance, you relieve Astor Wines & Spirits of any and all responsibility for breakage or loss that may occur to your order.

 

Do you offer same-day delivery?

Yes, for deliveries in Manhattan below 125th Street we delivery via messenger service the same day as your purchase for a flat fee of $30 for up to four cases. For orders larger than four cases, please speak to our sales staff for pricing.

Please call our shop at 212-8033324 for more information or to place an order.

 

Do you offer free shipping?

We offer free ground shipping on orders over $150 (pre-tax) in Manhattan and Brooklyn, and orders over $199 (pre-tax) elsewhere in New York State. For Wine Club orders, each month’s total purchase amount must exceed the above minimum amounts to qualify for free shipping.

 

Do you ship out of state?

Yes, WineSpring can ship to most states in the United States. See the Shipping Outside New York 

For a list of states to which we are not able to ship wine and spirits, click here.

 

Is your selection online identical to what you have in the store?

Generally speaking, yes: our in-store stock is largely the same as our online inventory. If we have low stock on certain items, they may be taken offline to avoid overselling.

 

Does someone need to sign for my delivery?

Yes, the law requires that all deliveries of products containing alcohol must be signed for by an adult over the age of 21.